Privacy Policy

At Grace Church Truro (“the Church”, “we” or “us”), we take your privacy seriously. We’re committed to protecting the privacy of any personal information you give us and we will comply with all relevant data protection legislation and related applicable UK legislation.

We recognise that everyone has the right to keep their personal information private. We want you to know that you can trust us with your personal details. This Privacy Policy covers the Church’s use of personally identifiable information that you provide to us when you contact us or browse our website www.gracetruro.org/.

This policy covers the following key areas:

1. Data Protection
2. What rights do you have?
3. What personal information do we collect?
4. What personal information do we collect about your child?
5. Sensitive personal information
6. How we collect information about you
7. Why we collect your information
8. How long is the information kept?
9. Who sees your information?
10. Keeping your details up to date
11. Access to your information
12. Security
13. Our Website
14. Cookies and Log Files
15. Other Sites
16. Social Media
17. Downloads
18. Changes to this Privacy Policy
19. Questions or Comments

Data Protection

This policy explains how Grace Church Truro and the website http://www.gracetruro.org/ comply with the DPA (Data Protection Act), the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations.

For the purposes of relevant data protection legislation, Grace Church Truro is the data controller of personal information we hold and process about you. In this policy, references to “you” mean the person whose personal information we collect, use and process.

By providing your personal details you agree to allow Grace Church Truro to contact you by post, email, telephone or SMS text message in connection with our charitable purposes, either on the basis of the consent you have given us or for our legitimate interests in accordance with current data protection regulations.

What rights do you have?

You have certain rights under the UK data protection legislation, including the option to:

• access your personal information – you will not be charged for this service
• rectify your personal information if it is inaccurate or incomplete
• erase your personal information and prevent further processing in specific circumstances and where there is no other lawful ground for continuing to retain and process that information
• you have the right to be informed about the collection and use of your personal data
• you have the right to restrict processing or block processing of your personal data
• you have the right to data portability – allowing you to retain and reuse your personal data for your own purpose
• you have the right to object to your personal data being used. This includes, if you want to object to us using your personal data for the purpose of direct marketing or for the performance of a task in the public interest
• you have rights in relation to automated decision making and profiling – protecting you against the risk that a potentially damaging decision can be made without human intervention. Grace Church does not use automated decision making or profiling

To exercise any of the above rights you can contact us by:

1. Emailing us at info@gracetruro.org
2. Calling us on 07967 1177683.
3. Writing to us at Grace Church Truro, 5 Grenville Road, Truro, TR1 3TJ

What personal information do we collect?

We may collect and process information about you including:

• Your name.
• Your contact telephone numbers (including mobile).
• Your email address.
• Your payment details.
• Any other information voluntarily provided to us by you from time to time.

This information will primarily be collected from you and voluntarily provided to us by you.

If you contact us through the website http://www.gracetruro.org/ or by email you will be providing us with personal information about yourself, including your email address, name and contact details. If you are simply browsing our website, we will not collect any information which will identify you by name. However, we will collect information using cookies and/or traffic data which uses IP addresses or other numeric identifiers, which analyse navigation and use of the website.

What personal information we do collect about your child?

For our children’s ministry ‘graceKids’ (Explore, Excite and Engage) we collect information about your child which will primarily be collected from you the parent or guardian and voluntarily provided to us by you.

The information we may collect, and process includes:

• Their name
• Their date of birth
• Their address
• Their dietary requirements
• Medical information including allergies, learning differences and medical conditions
• Whether you agree for your child to be photographed
• Whether you agree for your child to be assisted with toileting
• Parent / Guardian’s telephone number
• Parent / Guardian’s email address

As a parent / guardian, you can access, modify, or delete your child’s information by:

1. Emailing us at info@gracetruro.org
2. Calling us on 07967 117768
3. Writing to us at Grace Church Truro, 5 Grenville Road, Truro, TR1 3TJ

Sensitive Personal Information

Grace Church Truro may collect and store sensitive personal information such as health information and religious information when you and/or your family attend meetings, register for church events or volunteer. Your personal information will be kept strictly confidential; it is never sold, given away, or otherwise shared with anyone, unless required by law.

How we collect information about you

We collect personal information each time you are in contact with us. For example, when you:

• Visit our website.
• Register your details and your family details, on our ‘Get Connected’ card or Volunteer card.
• Complete a standing order form to make a regular donation.
• Make a donation, by cheque or bank transfer
• Complete a Gift Aid declaration form.
• Register for a Church event.
• Register your child for graceKids ministries: Explore, Excited and Engage.
• Provide your contact details, in writing or orally, to Church staff or volunteers.
• Purchase goods or services, including when you provide credit or debit card details.
• When you attend church services or participate in other Church activities.
• Communicate with the Church by means such as email, letter or telephone.
• Face to face meetings with staff and volunteers.
• Interact with the Church via social media platforms such as Facebook.

Why we collect your information

Grace Church Truro will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally, we will only use and disclose your personal information as follows:

• To keep you informed by text message, email and/or post as to church services, activities and resources.
• To enable your participation in and our preparation for church events.
• To establish and maintain your involvement with the Church, events you have attended, what areas and activities of the Church you have supported, record and acknowledge any donation, to provide the products you have requested or reimburse you for purchases made on behalf of the Church.
• To answer an inquiry or request for further information or complaint about the Church, its services, activities and events.
• To register you for events.
• To assist us to make the Church’s sites, services and products more valuable to our community.
• For promotion of products or services and to keep you informed of new developments we believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further promotional communications.
• To improve our general ability to assist Church attendees and the wider community.
• To enable the eldership team of Grace Church Truro and team leaders of the Church to occasionally personally and directly communicate with you.
• To create and maintain your child’s profile so that we know how best to care for them in graceKids ministry.
• To process a donation you have made and any related Gift Aid.

How long is the information kept?

Personal information will be retained by us in order to provide you with church updates, newsletters and other important notices. We refresh our database every year to make sure that we have the latest and most up-to-date contact information for all members.

1. We will process your data as long as you are a member of Grace Church or are in regular contact with the church
2. If you resign membership of Grace Church or are no longer in regular contact with us, we will retain your data for a maximum of 1 year unless you specifically request for your data to be deleted (except where it is necessary for us to retain that information for other reasons such as for safeguarding purposes)
3. We are required by law to retain certain records, such as gift aid forms, for 6 years

Who sees your information?

The information you provide to us will be stored securely on servers, computers and electronic devices in the UK. It may be accessed by or given to our staff and volunteers at Grace Church Truro who act for us in accordance with the purposes set out in this policy or for other purposes approved by you. Those parties may process information, financial details and provide support services on behalf of Grace Church Truro.

We do not sell or pass any of your personal information to any other organisations and/or individuals without your express consent, with the following exceptions:

1. By providing us with your details you are giving Grace Church Truro your express permission to transfer your data to our service providers including mailing houses, such as MailChimp, to enable fulfilment of the purpose for collection.
2. Where such details are shared we have confidentiality agreements in place that restrict the use of your information to the purpose for which it is provided and ensure it is stored securely and kept no longer than necessary.
3. We store your details online on an encrypted cloud server and we will not pass any information to third parties, except where we are legally required to do so, to assist fraud reduction, or to provide a service requested and minimise credit risks.

Keeping details up to date

If you wish to change personal information that is out of date or inaccurate at any time, please contact us using the steps listed below. Grace Church Truro will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date.

If you wish to have your personal information deleted, please let us know and wherever possible we will delete that information within 30 days. Where this is not possible we will let you know why.

We will action your request immediately, but you may continue to receive communications from us for a short time as they might already be on their way to you.

1. Email us at info@gracetruro.org
2. Call us on 07967 117768
3. Writing to us at Grace Church Truro, 5 Grenville Road, Truro, TR1 3TJ4.
4. Click the “unsubscribe” link in regular email communications that we send to you which will automatically unsubscribe you from our email communication only.

Access to your information

You can request access to the personal information that Grace Church Truro holds about you by contacting the Church Administrator by any of the methods listed below. We will provide you with access to your personal information unless we are legally authorised to refuse your request.

1. Email us at info@gracetruro.org
2. Call us on 07967 117768
3. Writing to us at Grace Church Truro, 5 Grenville Road, Truro, TR1 3TJ

Security

Grace Church Truro will take all reasonable steps to store your personal information securely as we would like you to feel confident in dealing with us. We use secure online services for the management and storage of data.

Whilst we will take all reasonable precautions to protect your information, please be aware that no data transmission over the internet can be guaranteed to be 100% secure and as a result we cannot provide an absolute guarantee of the security of any information you provide to us.

We take security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

Our Website

By browsing or website, you are agreeing to comply with and be bound by the terms and conditions of use detailed in this policy, which, govern the Church’s relationship with you. If you disagree with any part of this policy, please do not provide personal information and do not use our website.

Cookies and Log Files

Like most websites we may use cookies and web log files to track website usage. A cookie is a tiny data file which resides on your computer and allows us to recognise you as a user when you return to the website using the same computer and web browser. Cookies may also collect and store your personal information. This policy applies to personal information collected via cookies. You can find the list of cookies we use in our cookie policy (http://gracetruro.org/?content=cookies).

Other Sites

Links provided by Grace Church Truro are for your convenience to provide further information.

We are not responsible for the privacy practices of sites that are linked to this site via hyperlinks, or otherwise. Some of these sites include:

• Google
• Facebook
• Vimeo
• Microsoft SharePoint

We use websites such as Vimeo to embed videos on our website. Please look at the cookie and privacy policies on these third-party sites if you want more information about this.

Unless it is material supplied or posted by the Church we do not endorse the website(s) and have no responsibility for the content of the linked website(s), nor for the cookies they may contain. Users should therefore note that they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links.

Social Media

The Church uses social media such as Facebook to share information on the Grace Church Truro Facebook page and members only closed group. Some of the information shared on that group includes:

• Church announcements
• Church events
• Venue changes

Unless it is material supplied or officially posted by the Church we do not endorse social media website(s) and have no responsibility for the content nor for the cookies they may contain. Grace Church Truro does not ask for passwords nor personal details on social media.

Downloads

Any documents or files made available to download from our website are provided at the user’s own risk.

Changes to this policy

The Church may amend this Privacy Policy from time to time to reflect any changes in the way that we handle data or to ensure compliance with changes in UK law. If we make significant changes to this Privacy Policy, we will notify you using your preferred method of contact. The latest version of this policy will always be available on our website at http://www.gracetruro.org/. We suggest that you visit our website regularly to keep up to date with any changes.

Questions or Comments

If you would like any further information, or have any queries, problems or complaints relating to our Privacy Policy or our information handling practices in general, please contact us by:

Telephone: 07967 117768
Email: info@gracetruro.org
Website: Contact us
Post: Grace Church Truro, 5 Grenville Road, Truro, TR1 3TJ